Refund and Credits Policy
K Headshot
Effective date: August 18, 2026 Last updated: September 4, 2026
This policy is part of our Terms of Service.
The short version
| What you buy | Credits. You spend them to download high-resolution images. Prices are in US dollars. |
| Subscriptions | None. We never charge you automatically and there is nothing to cancel. |
| Do credits expire? | No. Never. |
| Can I see the result before I pay? | Yes. You get a free preview first. |
| Do you keep my files? | Your uploaded photo: never. A file you paid for: up to 30 days, so that we can deliver it. Save your download. |
| Unused credits | Full refund within 30 days of purchase, no questions asked. |
| Used credits | Once you download the high-resolution file, that credit is used and is not refundable — except when we got it wrong. See Section 6. |
| If something goes wrong | We re-generate for free first. If that does not fix it, we refund. |
| How long refunds take | We decide within 2 business days. Your bank usually posts it in 5–10 business days. |
| Questions | support@kheadshot.com |
1. Who you are buying from
| Legal entity | Epikohub LLC (a California limited liability company) |
| Business address | 12100 Wilshire Blvd, 8th Floor, Los Angeles, CA 90025 |
| Website | kheadshot.com |
| Support email | support@kheadshot.com |
| Billing descriptor on your statement | KHEADSHOT |
| Payment processor | Stripe, Inc. |
| Currency | US dollars (USD) |
That descriptor is one word, with no space. If you are looking through your statement for "K Headshot" and cannot find it, search for KHEADSHOT. It is us. Please email us before you ask your bank to reverse a charge — Section 8.
2. What you are buying
2.1 K Headshot is a digital service. You upload one photo of your own face, choose a style, and our software uses AI to generate a new image of you. There is nothing physical and nothing is shipped.
2.2 You buy credits up front. You then spend credits to download high-resolution images. Three tiers are available, and each costs a different number of credits:
| Tier | What it is | Credits |
|---|---|---|
| Basic | Great for social media and profiles | 500 credits |
| 3K | Finer detail, for print and portfolios | 1,000 credits |
| 4K | The largest file we produce, for large prints | 1,500 credits |
2.3 What a pack costs. Credits are sold in packs:
| Pack | Price |
|---|---|
| 500 credits | $5 |
| 2,000 credits | $15 |
| 6,000 credits | $35 |
A pack is measured in credits, not in images. Because a 3K download costs 1,000 credits and a 4K download costs 1,500, a 6,000-credit pack is twelve Basic downloads, or six 3K downloads, or four 4K downloads, or any mix that adds up to 6,000 credits.
2.4 These prices, and the credit cost of each tier, are shown on our pricing page and again at checkout before you pay. We publish every price. There are no surcharges, no "nominal fees", and no charges that appear only after you have committed. If we change a price we will change it here too, and a change never affects credits you have already bought.
2.5 We do not currently collect sales tax, so the price you see is the price you pay. If we become required to collect it, the amount will be calculated and shown at checkout before you pay.
2.6 There is no subscription and no automatic renewal. We will never charge you on a recurring schedule. Every charge is a one-time purchase you make deliberately.
3. What you get, and what we are honest about up front
3.1 Free preview first. Before you spend a single credit, the Service generates a free preview — a smaller image, 640 pixels on its longest edge, with no watermark on it — so you can see the style, the framing, and roughly what you will get. You may keep the free preview and use it, so long as you are following our Terms of Service. Section 7.4 of the Terms assigns you our rights in an image once you have paid for it; this paragraph is the separate permission that covers the free preview, and nothing here loosens the conditions in the Terms. It exists so that nobody pays for a surprise. What a credit buys is size: a paid render comes back at 2K, 3K, or 4K — from 1,792 x 2,400 pixels upward, against the preview's 640 pixels on its longest edge.
3.2 Delivery is immediate. Generation takes seconds to a few minutes. Once it is done, the image is available to download right away.
3.3 ⚠️ How the preview relates to the file you pay for — read this before you spend a credit. There are two previews, and they mean different things. The free preview is its own generation at a smaller size; a high-resolution render is a fresh generation, and asking the same model twice does not produce the same picture twice — so the paid render will match the style, outfit, framing, and subject of your free preview, but hair strands, fabric texture, background detail, lighting, and expression can differ. Then, before any credit is spent, you see a watermarked preview of the actual high-resolution render. The file you download is exactly that render — the same image, at full resolution, without the watermark. Your credit is only spent on a file whose preview you have already seen.
This is how AI image generation works, not a defect, and we would rather tell you before you pay than argue about it afterwards. If the paid file differs from your preview in style, outfit, framing, or subject — that is, if it is not the thing you approved — that is our problem and Section 6 covers it.
3.4 AI images are not photographs. Everything the Service makes is generated by AI. It will not be a perfect record of your face. Dissatisfaction with how you look in an AI image is not, by itself, grounds for a refund once you have downloaded the file — which is exactly why the free preview comes first.
3.5 Not for government ID. Images from this Service may not be used for a passport, visa, driver's license, or any other government-issued ID. A rejected government application is never grounds for a refund. See Section 5 of the Terms of Service.
4. When a credit is actually spent
4.1 Generating and previewing images does not spend credits.
4.2 A credit is deducted when you download the high-resolution file, not when the image is generated. You can look, compare, and change your mind for free.
4.3 Save the file when you download it. Your uploaded photo and your free previews are never stored at all. A file you have paid for is stored, and only so that we can hand it to you: we keep it for up to 30 days and then it is due for deletion, after which we cannot get it back (Privacy Policy Section 7.1). Treat the copy you download as the copy that lasts. Section 9 of the Terms of Service explains this.
4.4 Editing, cropping, and filtering an image you have already paid for is free and unlimited.
5. Refunds on unused credits
5.1 Within 30 days: yes, no questions. If you bought credits and have not spent them, email us within 30 days of purchase and we will refund the unused credits in full to your original payment method.
5.2 If you spent some. We refund the unused portion at the price you paid. Credits you already spent are covered by Section 6, not this section.
5.3 After 30 days. Your credits stay yours forever — they do not expire and we will not take them back. But after 30 days we do not convert them back into cash, except where the law of your state requires us to. Credits have no cash value, cannot be transferred to another person, and are not redeemable for cash except as required by law.
If you can no longer reach your credits. If you lose the ability to spend credits you paid for — for example, the browser session that held your balance has expired and we cannot restore it — the 30-day limit above does not apply: email support@kheadshot.com and we will refund the unused credits to your original payment method.
Small balances. A few states give you the right to be paid out a small unused balance in money rather than credits. If the law where you live gives you that right, we will honour it: email support@kheadshot.com, tell us which purchase it relates to, and we will return the money the way that law requires — normally to your original payment method, as Section 7.4 describes.
5.4 If we shut down. If we discontinue the Service, we will give at least 90 days' notice, during which you can spend your credits. Any credits still unused when the Service closes will be refunded to your original payment method. If that method can no longer receive a refund, email support@kheadshot.com and we will find a lawful way to return your money.
5.5 If we terminate you for breaking the Terms of Service, unused credits are forfeited and are not refunded, except where the law requires otherwise.
6. Refunds after you have downloaded
6.1 The general rule. Downloading the high-resolution file is the point at which you have received what you paid for. After that, the credit is used and is not normally refundable.
6.2 When we do refund a used credit. We will refund — or restore the credit, whichever you prefer — in any of these situations:
(a) We charged you and delivered nothing. The credit was deducted but no file was produced, or the file never downloaded. (b) The file is broken. It will not open, is corrupted, is truncated, or is blank. (c) You got the wrong thing. The file is at a lower tier or lower resolution than you paid for, or it is not the image you selected. (d) It is not what you approved. The delivered image differs from the preview you approved in style, outfit, framing, or subject — not merely in fine detail (see Section 3.3). (e) You were charged twice for the same purchase. (f) You did not authorise the charge. Tell us immediately and we will refund and investigate. (g) We broke our own promise in some other way. If we got it wrong, we fix it.
6.3 What is not a refund reason.
- You do not like how you look in an AI-generated image, and you downloaded it anyway after seeing the free preview.
- The image does not look enough like you, and you downloaded it anyway after seeing the free preview.
- You uploaded a low-quality, dark, blurry, heavily filtered, or group photo, contrary to our upload guidance.
- You used the image somewhere it was rejected, including a government ID application (Section 3.5).
- You changed your mind after downloading.
- The AI refused a request that breaks our content rules. A refused generation costs no credit, so there is nothing to refund.
6.4 We try to fix it before we refund. If something is wrong under 6.2, we will first offer to re-generate the image at no cost to you. Most problems end there. If a re-generation does not fix it, you get your money back. You are never required to accept a re-generation instead of a refund where 6.2 applies.
7. How to ask for a refund
7.1 Email support@kheadshot.com from the email address you used to buy, and tell us:
- the order number or the date and amount of the charge;
- which of Sections 5 or 6 you are relying on; and
- a short description of the problem.
7.2 You do not need to send us the image, and you do not need to send us anything containing your face.
7.3 Our response time. We acknowledge every refund request within 2 business days and give you a decision within 2 business days.
7.4 How the money comes back. Approved refunds go to your original payment method, through Stripe. That is the only route we use. We do not issue cash, checks, or store credit in place of a refund — the two exceptions are that you may ask us for store credit instead, and that where a law requires us to return money some other way, we follow the law. Your bank or card issuer usually posts a refund within 5–10 business days; that part is out of our hands.
7.5 Partial refunds are possible where only part of an order is affected.
8. Chargebacks — please talk to us first
8.1 If something is wrong, email us. We would much rather fix it than fight about it, and we can act faster than your bank can.
8.2 Filing a chargeback without contacting us first costs us a fee even when we are in the right, and repeated chargebacks put our ability to accept payments at risk. If you file one, we may suspend your access and any unused credits until the dispute is resolved.
8.3 If you file a chargeback for a charge we have already refunded, or for one that is covered by Section 6.3, we will respond to your bank with our records — including the timestamp of your download.
8.4 None of this takes away any right you have under the law of your state or under your card network's rules.
9. Free preview limits
9.1 The free preview has daily limits per visitor so that everyone can use it and so that our costs stay under control. Hitting a limit is not a fault and is not refundable — it is free.
9.2 We may change the free allowance at any time. Doing so never affects credits you have already bought.
10. Contact
| Refunds and billing | support@kheadshot.com |
| General support | support@kheadshot.com |
| Privacy and data deletion | privacy@kheadshot.com |
| Mailing address | 12100 Wilshire Blvd, 8th Floor, Los Angeles, CA 90025 |
We publish every price, we let you see the result before you pay, we never charge you automatically, and our credits never expire. If any part of this policy reads as unfair, tell us — we will look at it.